CLIENT ADVISOR

  • Company: Fendi Malaysia
  • Location: Malaysia
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Beginner
  • Reference No.: FEND00819
  • Date of publication: 2018.09.12

Position

Job Title : Client Advisor Department : Retail Company : FENDI Location : Malaysia Reporting to : Store Manager

Profile

Main Responsibilities Customer Service and Sales -Engage in upselling, cross selling and multiple selling for all product categories -Ensure in providing superior customer service in every transaction -Develop and strengthen customer relations, and groom a repeat customer base -Perform follow up calls to VIP clients to introduce new product lines Store Operations -Be able to correctly operate the Retail Management system, in all areas relating to sales transactions, payment, stock inquiry and customer database input -Understand the importance of and ensure the growth of the customer database -Perform other duties as assigned by team leaders and management -Provide customer feedback on products, especially newly launched products Stock Management -Properly receive, display and store merchandise according to company guidelines -Completely understand and undertake the inter-store transfer of merchandise -Understand the stock level of Best Sellers, Medium Sellers, Slow Sellers and promote accordingly Store Maintenance -Understand and implement proper visual merchandising according to company guidelines, both in the window and in-store displays -Maintain a safe and clean store environment and implement daily housekeeping duties
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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