Position
PRIMARY OBJECTIVE
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity. This position is for Kuala Lumpur and Joor Bahru.
Profile
JOB DUTIES & RESPONSIBILITIES
Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories
- Monitor individual sales and achieve performance target and KPI
- Provide customer feedback on products, especially newly launched products
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
Store Operations
- Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
- Perform store duties as assigned by team leaders and management
Store Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
Store Maintenance
- Maintain a safe and clean store environment and implement daily housekeeping duties
- Maintain proper visual merchandising according to company guidelines
Additional information
KEY REQUIREMENTS & COMPETENCIES
- Minimum 2 years of related experience in Fashion/High End Luxury industry
- Good grooming standard
- Strong selling and communication skills are necessary
- Excellent relationship building skill with good interpersonal skill
- Strong customer focused
- Goal oriented approach
- Good team player with positive personality
- Bilingual with the ability to speak third language an added advantage
- Passionate in high end luxury goods and willing to commit the retail hours
- Knowledge in operating retail management system
