Client Advisor [Fendi Harrods - LG & Accessories]

  • Company: Fendi UK
  • Country/Region: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND01265
  • Date of publication: 2019.09.17

Position

MISSION STATEMENT

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN RESPONSIBILITIES

 

Sales Performance 

  • Engage in upselling, cross selling and multiple selling for all product categories
  • Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products

    Client Management
  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer 

    Store Operations
  • Perform store duties as assigned by team leaders and management
  • Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input 

    Stock Management
  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance) 
  • Support during Store stock take and cycle-counts 


Store Maintenance 

  • Maintain proper visual merchandising according to company guidelines
  • Maintain a safe and clean store environment and implement daily housekeeping duties.

 


Profile

>  Minimum 5 years experience in Retail Fashion industry with at least 2 in Luxury Sale.
>  Bachelor's Degree or equivalent is preferred
>  Manages his/ her image standards on a high level
>  Strong selling and communication skills are necessary
>  Excellent relationships skills, self-reliant, friendly and patient
>  Organization, professionalism, self-confidence
>  Strong customer service skills
>  Computer skills and Retail management system knowledge
>  Goal oriented approach, multitasking
>  Strong knowledge and/or interest for fashion/luxury industry
>  Fluent English, knowledge of second language is a plus.

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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