Client Advisor [Fendi Harrods LRTW]

  • Company: Fendi UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND00660
  • Date of publication: 2018.03.23

Position

MISSION STATEMENT

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

 

MAIN RESPONSIBILITIES

Sales Performance 

  • Engage in upselling, cross selling and multiple selling for all product categories
  • Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products

Client Management

  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer

Store Operations

  • Perform store duties as assigned by team leaders and management
  • Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input

Store Management

  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)

Store Maintenance 

  • Maintain proper visual merchandising according to company guidelines
  • Maintain a safe and clean store environment and implement daily housekeeping duties.

Profile

> Minimum 5 years experience in Retail Fashion industry with at least 2 in Luxury Sale.

> Bachelor's Degree or equivalent is preferred

> Manages his/ her image standards on a high level

> Strong selling and communication skills are necessary

> Excellent relationships skills, self-reliant, friendly and patient

> Organization, professionalism, self-confidence

> Strong customer service skills

> Computer skills and Retail management system knowledge

> Goal oriented approach, multitasking

> Strong knowledge and/or interest for fashion/luxury industry

> Fluent English, knowledge of second language is a plus.

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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