Client Advisor [Fendi Harrods - Menswear Made-To-Measure]

  • Company: Fendi UK
  • Country/Region: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND01191
  • Date of publication: 2020.03.04


Mission Statement

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.


Main Role and Responsibilities

Sales Performance 

  • Engage in upselling, cross selling and multiple selling for all product categories 
  • Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products

Client Management

  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools 
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer 

Store Operations

  • Perform store duties as assigned by team leaders and management
  • Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input 

Store Management

  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance) 

Store Maintenance 

  • Maintain proper visual merchandising according to company guidelines
  • Maintain a safe and clean store environment and implement housekeeping duties



>  Minimum 5 years experience in Retail Fashion industry with at least 2 in Luxury Sale.

>  Minimum 3 year's experience in Menswear department with Made-To-Measure experience.

>  Bachelor's Degree or equivalent is preferred

>  Manages his/ her image standards on a high level

>  Strong selling and communication skills are necessary

>  Excellent relationships skills, self-reliant, friendly and patient

>  Organization, professionalism, self-confidence

>  Strong customer service skills

>  Computer skills and Retail management system knowledge

>  Goal oriented approach, multitasking

>  Strong knowledge and/or interest for fashion/luxury industry

>  Fluent English, knowledge of second language is a plus.


Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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