Client Advisor for the Customer Service

  • Company: Sté Louis Vuitton Services
  • Location: Belgium
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM04499
  • Date of publication: 2018.02.21

Position

Based in Brussels, the Capital of Europe, The Client Service Europe is looking for passionate and dynamic multilingual people to explore the Digital world of Louis Vuitton.

As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.

You will proactively reach out to your Clients in order to achieve individual and team goals.

Your main responsabilities will be:


Welcome every Client and provide the best Client experience over the phone and through written medias
Advise Clients across the Brand and all product categories
Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster Brand loyalty
Perform as a team-player, participate in all activities contributing to the overall objectives of the Customer Service 
Learn and master Brand and product knowledge
Follow the company's policies and procedures


This is the perfect opportunity for individuals with a luxury and fashion sensibility to develop a career in the one of the most famous brands in the world.


Profile

We are looking for multilingual people mastering at least one of the languages: French, Dutch, German, Italian, Spanish, Russian, Swedish, Finnish, Danish with a good command of English (written & oral)
The ideal candidate will possess a previous experience in the Luxury Retail/Hospitality industry and has a strong passion for the luxury universe. This position also requires great familiarity with IT tools.

 

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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