B V L G A R I is looking for a Client Advisor for our Holt Renfrew Bloor Street boutique opening Fall 2019 in Toronto! The Client Advisor acts as an ambassador of Bulgari and is responsible for managing activities intended to achieve sales objectives, namely: promoting product attributes to the customer, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.
Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales) providing an extraordinary service and always having the client leave with a great impression
Contribute to the store and service KPIs achievement through a proactive and consistent commitment to achieve the sales budget, on a monthly and annual basis
Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a UNIQUE shopping experience
Convey the warm Italian hospitality mindset through each step of the interaction with client
Listen in an empathetic manner to understand and adjust to clients' needs, providing customized advice
Establish and develop relationship with existing clients and engage new customers to Bulgari
Perform all CRM one to one activities as per Store Manager Indications, including CRM AFSS
Communicate with management about opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients.
Assist and provide exceptional service to clients with any After Sales need (exchanges, returns, repairs)
Manage morning set-ups for the store and ensure perfect execution of Visual Merchandising guidelines. Manage breakdown after store close.
At least 3 years work experience in luxury retail environment or working with luxury products
Proactive selling and negotiation skills
A second language skill would be a plus
Attention to detail, good organizational skills, priority setting and personal accountability
Must work retail hours - Weekdays and Weekends, Evenings & Holidays
Exceptional Team Player