As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will proactively reach out to your Clients in order to achieve individual and team goals.
This role is based in our Regional store in Lugano.
-Welcome every Client and provide the best Client experience
-Advise Clients across the brand and all product categories
-Engage with Clients to develop relationships, leveraging different clienteling tools, in order to foster the Brand loyalty
-Perform as a team-player, participate in all activities contributing to the overall objectives of the store
-Learn and master Brand and product knowledge
-Respect Louis Vuitton Brand standards in terms of grooming and behavior
-Follow the company's policies and procedures
-Fluent English or French and Chinese
-Genuine passion for luxury and an interest in the retail and fashion industry
-Excellent team building and communication skills
-Strong organizational skills
-Curiosity, empathy, agility, commercial mindset
-Integrity and trust