Client Advisor - Madrid ECI

  • Company: Fendi Spain
  • Country/Region: Spain
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: FEND01389
  • Date of publication: 2020.02.24

Position

As a Fendi Ambassador you will be responsible to provide a luxurious customer journey to each client through Brand DNA Discovery, recruiting new clients and building loyalty in order to achieve and exceed individual and store sales goals

Main Responsibilities

  • Lead individual sales and achieve performance targets and KPIs 
  • Engage in upselling, cross selling and multiple selling for all product categories
  • Grant an outstanding service to the clients also being responsible for MRTW adjustments, recommendations, special orders
  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
  • Manage customer service quality, to meet customer expectations by offering professionalism and human touch
  • Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input

 


Profile

  • 3+ years' experience in Fashion/Luxury sales
  • Bachelor's Degree or equivalent is preferred
  • Passion for retail and fashion trends
  • Excellent relationships skills, self-reliant, friendly and patient
  • Organization, professionalism, self-confidence
  • Fluent English and Spanish, additional languages will be a plus
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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