Client Advisor [Men's Department]

  • Company: Fendi UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND00555
  • Date of publication: 2018.01.26


MAIN RESPONSIBILITIES Sales Performance - Engage in upselling, cross selling and multiple selling for all product categories - Monitor individual sales and achieve performance target and KPI given by Department Manager / Store Manager; - Provide customer feedback on products, especially newly launched products Client Management - Create customer's dream and desire to the brand. - Strengthen customer relations, and groom loyal FENDI customer base and implement appropriate CRM tools - Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer Store Operations - Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input - Work as a team in the selling, store operation - Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance) - Maintain proper visual merchandising according to company guidelines - Check the stock level of Best Seller - Perform store duties as assigned by team leaders and management - Maintain a safe and clean store environment and implement daily housekeeping duties.


- 5 year's experience in a retail role in fashion / luxury environment - Bachelor's degree or equivalent is preferred - English fluent and fluent in another foreign language is an advantage - Strong selling and communication skills are necessary - Excellent relationships skills, self-reliant, approachable and patient - Self-starter - Result driven - Strong customer service skills - Retail management system knowledge

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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