Client Advisor Menswear Specialist - Roma Palazzo

  • Company: Fendi Italia
  • Country/Region: Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: FEND01209
  • Date of publication: 2019.07.24


As a Fendi Ambassador you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, recruiting new clients and building loyalty in order to achieve and exceed individual and store sales goals.

 Main Responsibilities

  • Lead individual sales and achieve performance targets and KPIs with a focus on the Men's Universe
  • Engage in upselling, cross selling and multiple selling for all product categories
  • Grant an outstanding service to the clients also being responsible for MRTW adjustments, recommendations, special orders
  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
  • Manage customer service quality, to meet customer expectations by offering professionalism and human touch
  • Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input


  • 3+ years' experience in Fashion/Luxury sales
  • Experience in Men's RTW is mandatory as well as the ability to make small tailoring adjustments
  • Bachelor's Degree or equivalent is preferred
  • Passion for retail and fashion trends
  • Excellent relationships skills, self-reliant, friendly and patient
  • Organization, professionalism, self-confidence
  • Fluent English and Italian, additional language will be a plus

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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