Client Advisor Metzingen - Temporary Contract

  • Company: Fendi Germany
  • Country/Region: Germany
  • Business group: Fashion & Leather Goods
  • Contract type: Temporary Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: FEND01244
  • Date of publication: 2019.08.28

Position

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity

Main Responsibilities

Lead individual sales and achieve performance target and KPI

Engage in upselling, cross selling and multiple selling for all product categories

Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools

Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Support in maintain the inventory accuracy by properly receive, display and store merchandise according to company guidelines


Profile

1-3 years' experience in Fashion/Luxury Sale

Bachelor's Degree or equivalent is preferred

Manages his/ her image standards on a high level

Strong selling and communication skills are necessary

Excellent relationships skills, self-reliant, friendly and patient

Organization, professionalism, self-confidence

Strong customer service skills

Computer skills and Retail management system knowledge

Goal oriented approach, multitasking

Strong knowledge and/or interest for Fashion/Luxury Industry

Fluent English and German are required

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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