Client Advisor - Moscow

  • Company: Fendi Russia
  • Location: Russia
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: FEND01063
  • Date of publication: 2019.03.26

Position

As a Fendi Ambassador, you will be responsible to provide actual and potential clients with a memorable luxurious customer journey being able to create client loyalty and passion in order to achieve and exceed individual and store sales goals.

- This is a multiple opportunity in one of our Moscow stores -

Main Responsibilities

  • Lead individual sales and achieve performance target and KPI
  • Engage in upselling, cross selling and multiple selling for all product categories
  • Strive to spread the brand DNA, quality of materials and creativity to each client
  • Strengthen customer relations, and nurture loyal FENDI customer base also utilizing appropriate CRM tools
  • Manage customer service quality to meet customer expectations by offering professionalism and individual human touch
  • Support in maintain the inventory accuracy by properly receive, display and store merchandise according to company guidelines

Profile

  • Previous experience within a luxury fashion brand
  • Ability to communicate efficiently and effectively 
  • Team Player
  • Professionalism, reliability and passion
  • Goal orientation and strong customer service skills
  • Interest and passion for fashion
  • Fluent English preferred but not mandatory
Apply

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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