Client Advisor - Moscow GUM

  • Company: Fendi Russia
  • Location: Russia
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: FEND00681
  • Date of publication: 2018.04.15

Position

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

 Main Responsibilities

Sales Performance 

  • Engage in upselling, cross selling and multiple selling for all product categories 
  • Monitor individual sales and achieve performance target and KPI 

Client Management

  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools 
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer 

Store Operations 

  • Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input 

 

Store Management 

  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance) 

Store Maintenance 

  • Maintain a safe and clean store environment and implement daily housekeeping duties

Profile

  • 2-5 years' experience in Fashion/Luxury Sale

 

  • Bachelor's Degree or equivalent is preferred
  • Manages his/ her image standards on a high level
  • Strong selling and communication skills are necessary
  • Excellent relationships skills, self-reliant, friendly and patient
  • Organization, professionalism, self-confidence
  • Strong customer service skills
  • Computer skills and Retail management system knowledge
  • Goal oriented approach, multitasking
  • Strong knowledge and/or interest for fashion/luxury industry
  • Fluent English and Russian, knowledge of a third language is a plus
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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