Client Advisor Nicholas Kirkwood

  • Company: Nicholas Kirkwood
  • Country/Region: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: NKWD00083
  • Date of publication: 2019.11.07


Brand Ambassador
>  Excite and instill passion and pride for the brand
>  Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
>  Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times
General Store VM/ Client Management
>  Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
>  Enhance customer service standards in store to ensure world class service is delivered at all times
Sales/ Business Monitoring
>  Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
>  Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable styling advice
>  Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
>  Process the sale in a confident and professional manner whilst maintaining the relationship with the client
>  Gather and collate the client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
>  Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products
>  Support control and management of stock in line with management directions
>  Keep up to date of market trends in the retail industry (specifically UK Shoes and LG market)
>  Ensure all Company policies and procedures are adhered to


Education and Experience
>  Experience: minimum of 2 years' experience in sales and driving service in Luxury Retail
>  Understands and delivers against retail KPIs
Person Specification
>  Good team player and ability to work on own with high levels of motivation
>  A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
>  Excellent personal presentation
>  A passion for customer service and sales floor focused
>  Excellent at working and delivering against deadlines and the ability to work under pressure
>  Proactive and positive in approach
>  Able to communicate effectively with all internal and external customers
>  Excellent communication skills both written and oral


Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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