Client Advisor Paris

  • Company: Fendi France
  • Country/Region: France
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: FEND01323
  • Date of publication: 2019.10.29

Position

As a Fendi Ambassador you will be responsible to provide an elevate and luxurious customer journey to each client through the brand DNA, heritage, craftmanship and creativity discovery. You will be accountable for achieving business results and KPIs while increasinig the client base and loyalty.

Main Responsibilities

Lead individual sales and achieve performance targets and KPIs 

Engage in upselling, cross selling and multiple selling for all product categories

Grant an outstanding service to the clients

Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools

Manage customer service quality, to meet customer expectations by offering professionalism and human touch

Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input


Profile

3+ years' experience in Fashion/Luxury sales

Former experience in luxury retail is necessary

Bachelor's Degree or equivalent is preferred

Passion for retail and fashion trends

Excellent relationships skills, self-reliant, friendly and patient

Organization, professionalism, self-confidence

Fluent English and French, additional languages are a plus

Apply

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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