Position
As a FENDI Ambassador, the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.
Main Responsibilities
- Lead individual sales and achieve performance targets and KPIs
- Engage in upselling, cross selling and multiple selling for all product categories
- Grant an outstanding service to the clients in compliance with the company guidelines
- Strengthen customer relations, and nurture loyal FENDI customer base also by implementing appropriate CRM actions and tools
- Manage customer service quality to meet customer expectations by offering professionalism and human touch
- Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
- Support the store operations activities
Profile
- 3+ years' experience in Fashion/Luxury sales
- Bachelor's Degree or equivalent is preferred
- Passion for retail and fashion trends
- Excellent communication skills, self-reliant, friendly and patient
- Organization, professionalism, self-confidence
- Fluent Arabic and English, additional languages will be a plus
