Client Advisor - Saks New York

  • Company: Fendi North America
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: FEND00862
  • Date of publication: 2019.02.15


Job Title:  Client Advisor

Location:  Saks Fifth Avenue, New York


Main Objective

The FENDI Client Advisor is responsible for providing excellent customer service, meeting sales goals. 


Job Responsibilities

  • Achieve all Client Advisor KPIs and CRM requirements.
  • Meet or exceed store, category and individual sales goals.
  • Adhere to all Top Store Guidelines.
  • Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
  • Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
  • Follow all store policies and procedures.
  • Participate in necessary stocking/restocking of the store.
  • Proficient and accurate use of POS system and other software as required, updating customer database.
  • Obtain product knowledge, company information and history, keep up-to-date with company news, be familiar with the competition.
  • Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards
  • Perform regular store maintenance functions as needed or assigned.
  • May have responsibility for opening/closing the store as needed, including morning team meeting.
  • Assist in maintaining visual standards with direction from VM, corporate and management
  • Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
  • Be a positive role model, representing the brand appropriately at all times.
  • Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
  • Participate and prepare for monthly team meetings.
  • Adhere to loss prevention standards.


Required Skills, Knowledge and Attributes:

    • Minimum 2 years luxury retail experience
    • Sales driven
    • Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
    • RTW experience is a plus
    • Mandarin speaker is a plus
    • Computer literacy a must
    • Be fashion-forward, and have a passion for the fashion/luxury-goods industry
    • Be a team player; proactive attitude
    • Ability to lift boxes/weights up to 10 lbs.

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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