Client Advisor - The Mall Firenze

  • Company: Fendi Italia
  • Location: Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: FEND01122
  • Date of publication: 2019.07.23


As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients through the promotion of FENDI history, craftmanship, quality of materials and creativity.


Main Responsibilities

  • Engage in upselling, cross selling and multiple selling for all product categories 
  • Monitor individual sales and achieve performance target and KPI 
  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools 
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer 
  • Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input 
  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance) 
  • Maintain a safe and clean store environment and implement daily housekeeping duties


  • 2-5 years' experience in Fashion/Luxury Sale
  • Fluent English, other languages are a plus
  • Bachelor's Degree or equivalent is preferred
  • Manages his/ her image standards on a high level
  • Strong selling and communication skills are necessary
  • Excellent relationships skills, self-reliant, friendly and patient
  • Organization, professionalism, self-confidence
  • Strong customer service skills
  • Computer skills and Retail management system knowledge
  • Goal oriented approach, multitasking
  • Strong knowledge and/or interest for fashion/luxury industry

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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