Bulgari Corporation of America is looking for a Client Advisor for our Toronto boutique. The Client Advisor is responsible for acting as a Brand Ambassador and delivering an exciting, MAGNIFICENT and memorable experience for our customers.
Becoming a BOLD Bulgari team member means being part of an authentic, passionate work environment, while working for a CONTEMPORARY brand of worldwide renown. Among our most imperative challenges is to recruit BRILLIANT, PASSIONATE and INNOVATIVE people to join our team. As a global player, Bulgari is committed to all issues affecting diversity, and we recruit and hire employees from around the globe, ensuring that everyone has the opportunity to succeed. We find that employees from different cultural, linguistic and national backgrounds provide us with an EXQUISITE knowledge for understanding complex international markets. Beyond diversity, we actively promote Corporate Social Responsibility, as we insist on maintaining a safe and open environment, where UNIQUE people can express their own ideas and passions.
This role will take action under the direct Management of the Store Manager and will work collaboratively with other members of the Sales team to drive sales and provide an excellent service to clients.
- Contribute to the store and service KPIs achievement through a proactive and consistent commitment to achieve the sales budget, on a monthly and yearly basis.
- Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a UNIQUE shopping experience
- Convey the warm Italian hospitality mindset through each step of the interaction with client
- Listen in an empathetic manner to understand and adjust to clients' needs, providing customized advice
- Establish and develop relationship with existing clients and engage new customers to Bulgari
- Perform all CRM one to one activities as per Store Manager indications, including CRM AFSS
- Communicate with management about opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients.
* This job description is not inclusive of all responsibilities and duties, and can be changed by Management discretion at any time.
- At least 3 years work experience in luxury retail environment or working with luxury products
- Proactive selling and negotiation skills
- Attention to detail, good organizational skills, priority setting and personal accountability
- BOLD sense of initiative
- Must work retail hours - Weekdays and Weekends, Evenings & Holidays
- Ability to lift a certain amount of weight - up to 25 pounds
- Knowledge of Microsoft Office programs: Excel, Word, PowerPoint and ability to acquire some expertise in Store operation applications (Beanstore, Sales Force, SAP)
Founded in 1884 by Sotirio Bulgari as a single jewellery shop in the capital city of Rome, Bulgari's name has today become emblematic of Italian excellence. Creating a highly distinctive style that celebrates its rich Roman history, Bulgari is able to blend modernity with classicism. The original pioneering spirit of the Bulgari family helped to evolve the company into a successful and global Maison, while its roots in jewellery and watches have grown into new expressions of accessories, perfumes and luxury resorts. Becoming a Bulgari team member means being part of an authentic, passionate work environment, while working for a brand of worldwide renown. Though aesthetic beauty is at its very heart, Bulgari's people are its soul, the living part of our brand. Bulgari offers a multitude of positions and activities around the world. Innumerable possibilities and dynamic career opportunities are accessible for both experienced professionals and recent graduates within Bulgari or the LVMH Group. As well, there are always a variety of pathways between these various departments, countries and activities. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.