Client Advisor, Vancouver

  • Company: Celine USA
  • Country/Region: Canada
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: CELI01588
  • Date of publication: 2019.10.03

Position

Celine is looking for a Client Advisor with proven experience in Ready-to-Wear and Leather Goods and/or in providing excellent client experience in a luxury environment. As a Client Advisor you will: 

  • Meet individual and store sales targets and consignment goals
  • Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
  • Adhere to all company policies
  • Capture all relevant customer information for entry in database
  • Promote store events through email, phone, and personalized notes
  • Maintain and expand a client book
  • Consistently follow up with any shipping, alteration, or other issues related to clients
  • Assist in general housekeeping and the maintenance of the store image
  • Support shipping and receiving and inventory control as requested

The ideal candidate will prove the following skills and experience:

  • Action oriented; drive for results
  • Service orientation and customer focused
  • Social perceptiveness
  • Problem-solver
  • Strong oral and written communication skills
  • Creative and innovative
  • 1+ years' experience in a customer service role
  • Desire to work in a retail setting, with a focus on sales
  • Passion for luxury product with an appreciation for design
  • Tech Savvy - ability to learn and utilize various software programs
  • Mandarin speaking considered a plus

The role requires ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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