Client Advisors (Kuala Lumpur)

  • Company: Louis Vuitton Malaysia
  • Country/Region: Malaysia
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM09732
  • Date of publication: 2019.11.05

Position

  • Customer Service and Sales
    • Ensure that the "Louis Vuitton Signature" selling and service approach is used in every customer interaction.
    • Engage in up-presentation, cross presentation and multiple presentation for all product categories.
    • Develop and strengthen customer relations, and groom a repeat customer base and utilizing tools available.
    • Perform follow up calls to clients to introduce new products lines.
  • Store Operations
    • Operate the Retail Management System, in all areas relating to sales transactions, payment, stock inquiry and customer database input.
    • Understand the importance and ensure growth of customer database capturing.
    • Provide customer feedback on products, especially newly launched products.
  • Stock Management
    • Properly receive, display, and store merchandise according to company guidelines.
    • Completely understand and undertake the inter store transfer of merchandise according to company guidelines.
    • Understand the stock level of Best Sellers, Medium Sellers, Slow Sellers and promote accordingly.
  • Store Maintenance
    • Understand and implement proper visual merchandising according to company guidelines, both in the window and in-store displays.

Additional information

Minimum 2 years of Ready-To-Wear sales experience
Customer service focused mentality
Adaptable and able to work in a fast paced work environment.
High integrity, reliable, trustworthy, and detail oriented
Good interpersonal and communication skills
Candidates who submit full CV updated with picture will be given priority

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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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