Client Care Specialist

  • Company: Louis Vuitton Portugal
  • Location: Portugal
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: LVM08472
  • Date of publication: 2019.04.24

Position

As the ambassador of Client Care and After-Sales in the Lisboa Store, your responsibilities are to leverage your expertise while partnering with the Store team. REPAIRS -Assess if products are defective or repairable and answer technical questions relative to defects and repairs -Provide clients with repair options and all necessary information (cost, turnaround time...) -Perform in store repairs for leather goods and accessories -Develop and maintain relationships with local repair and alterations centers -Send watches, jewelry, and shoes to authorized repair locations -Follow-up with client repairs on a weekly basis -Partner with logistics manager and ship defective products to appropriate warehouse -Answer technical questions relative to repairs, defective but also products -Order spare parts for repairs and client orders PERSONALIZATION AND OPERATIONS -Responsible for gathering, organizing, ordering and facilitating the special orders business; including, Made To Order and Mon Monogram, from the time of the order until the time of delivery and provide regular status updates to clients -Liaison between the corporate special orders department and the store -Perform and train other staff on hot stamping -Follow all policy and procedure to ensure and maintain accuracy and shrink requirements. -Participate in necessary supply stocking/restocking. -Process transfers of products between other LV stores. -Maintain the highest standard of housekeeping and organization both on and off the sales floor CLIENT RELATIONS -Manage client inquiries ranging from providing information and recommendations about merchandise and services in order to meet client needs -Serve as point person for client issues, handling difficult situations in the best interest of both the client and company -Handle clients via phone providing excellent customer service using tact and diplomacy

Profile

>  Fluent level of Portuguese, and intermediate English >  Excellent presentation and interpersonal skills; able to communicate effectively both verbally and in writing. >  Punctuality and schedule flexibility are essential. Week-ends and evenings may required. >  Excellent problem solving skills with internal/external clients >  Act as a role model and lead by example >  Computer literacy is a must >  Be fashion-forward, and have a passion for the fashion/luxury-goods industry >  Be a team player; pro-active attitude >  Ability to learn quickly and maintain a high performance level in a fast-paced environment >  Ability to solve problems with diplomatic manners
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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