CLIENT SERVICE CENTER ADVISOR

  • Company: Celine USA
  • Country/Region: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: CELI01622
  • Date of publication: 2019.08.18

Position

As part of CELINE's expansion, the Maison is looking for Client Advisors that are passionate about fashion and innovation to join its Client Service Center. 

As part of the Retail Excellence Team and in compliance with the company's policies, you are a true Ambassador of the Maison: you are in charge of taking in, managing and processing our clients' requests in an omni-channel environment:

  • Answer Clients' requests through different communication channels (phone, email, chat, social media)
  • Offer a personalized advice and service through your knowledge of all the iconic products and the Maison's categories
  • Assist Clients' with their online orders
  • Comply with company golden rules, policies and standards when managing Clients files and information to guarantee a seamless and outstanding omni-channel experience
  • Handle and resolve Clients' claims, issues, concerns and complaints
  • Participate in the Clienteling campaigns (calls, emailing)

Profile

You are:

  • Passionate about fashion, knowledgeable and up-to-date about the latest trends
  • Experience in Customer Service or Retail (experience in luxury is a plus)
  • Client-centric and truly motivated to provide a great Client Experience
  • Solution oriented and proactive
  • Polished and professional demeanor that translates over the phone easily
  • A team player with genuine desire to connect with people
  • Due to hours of operations of our Omni-presence, must have flexible working days and hours, including weekends
  • Experienced and comfortable with all basic computer skills and applications (Microsoft Office Suite tools, POS platforms, etc)
  • Fluent in English (French is a plus)
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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