Client Service Center Training Manager

  • Company: Louis Vuitton North America
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Digital
  • Experience required: Minimum 5 years
  • Reference No.: LVM05981
  • Date of publication: 2018.05.02

Position

Louis Vuitton have a unique opportunity for an experienced Training Manager to join their Client Services Centre (CSC) in Dallas. Reporting into the Client Services Director, this diverse role will support the business by driving the implementation of training strategy in order to ensure initiatives are effectively embedded within the business while also continuing to develop the skill sets of the workforce. By establishing and developing solid working relationships with the wider management team, you continuously monitor and assess the effectiveness of all training provided ensuring that it continues to elevate the client experience while also facilitating the development of our teams. This position will have ownership for the induction and on-boarding process for new employees within CSC and work in collaboration with the HR department to ensure that all new employees are fully supported and integrated into the business. To be considered for this role you must be able to demonstrate the ability to work as a Training Manager (ideally within a retail or customer centric environment). This position requires the ability to thrive working within a high profile, fast paced, multi-site service driven environment. In this role it is expected to have a proactive and results-driven approach to your work. You must be able to take the initiative to identify and action opportunities to improve and drive the training strategy for the business. It is essential that you have a strong background in coaching employees at all levels and be skilled in providing effective and constructive feedback to drive behavioural change where needed. As a Louis Vuitton employee you will have an opportunity to engage in our Corporate Social Responsibility efforts with various communities and organizations, on both a local and global level. Excitingly, as a Client Advisor, you have the opportunity to partake in initiatives to raise funds for our charity partner UNICEF. *Please note that exclusions may apply to part-time employees.
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