Client Service Representative, Apparel

  • Company: Loro Piana Inc
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Sales
  • Experience required: Beginner
  • Reference No.: LORP00618
  • Date of publication: 2019.07.18

Position

General Purpose of the Position:

To provide internal support for the Apparel Division by assuming responsibility for order related administrative tasks from showroom organization to customer service.

 

Responsibilities:

  • Acknowledge and appropriately greet and assist every customer in a timely manner.
  • Manage the daily communication between overseas mill & customers.
  • Responsible for all customer inquiries, follow-up, developing and maintaining relationships with key clients.
  • Responsible for orders processing, shipping piece goods, confirmations, RGA and allowances.
  • Organize workflow to meet customer deadlines.
  • Manage telephone calls professionally, efficiently and with good communication skills.
  • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
  • Effectively present and discuss the products and services of the company to current and prospective customers in a way that conveys an image of quality, integrity and understanding of customer needs.
  • Work closely with Sales Manager to develop annual sales forecasts, budgets, and production schedules and updates on all customer-related projects and issues.
  • Attend and participate on divisional meetings as per manager request.
  • Participate in a wide variety of special projects and compile special reports.

Profile

  • Strong attention to detail
  • Strong interpersonal communication skills and performing well in a team environment.
  • Skilled at organizing projects, establishing priorities, and meet deadlines
  • Ability to identify and meet customers' needs and requirements.

Computer Equipment and Software Requirements:

  • Microsoft Word & Excel
  • Windows
  • ERP
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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