Commercial Trainer

  • Company: Bulgari Corporation of America
  • Location: United States
  • Business group: Watches & Jewelry
  • Contract type: Permanent Job
  • Function: Sales
  • Experience required: Minimum 5 years
  • Reference No.: BULG03137
  • Date of publication: 2018.09.11

Position

Responsibilities: >  Conduct and develop training seminars and initiatives as well as develop training tools, materials and collateral to support initiatives. >  Deliver in-store and off-site training sessions around products and soft skills >  Organize on-boarding for new BVLGARI employees in the LATAM region. >  Implement and administer the FHH training "certification" program for all Client Advisors on an ongoing basis. >  Partner with Store Managers in training implementation plans, needs assessment and follow up. >  Train the Trainer- Responsible for training Boutique Managers and Client Advisors to provide in-store trainings. >  Closely follow and monitor the Mystery Shopping program to meet brand objectives. >  Set a training plan that outlines all action steps and resource requirements to meet Watch and Accessories Brand Ambassador's program. >  Coach and develop the sales team on how to deliver a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude) by observing the sales floor and providing feedback accordingly. >  Track training, certification, attendance and completion of Centrally Delivered Trainings and E-Learning courses for Client Advisors. >  Work closely in supporting After Sales service team in the implementation of any existing and/or new training platform. >  Guarantee the correct application of company norms and procedures (Voice of the client, etc). >  Collaborate with interdepartmental committees or taskforces, as necessary

Profile

>  5+ years' experience developing and implementing retail training programs, ideally in watches or jewelry >  Experience organizing and leading training seminars >  Experience creating online/digital training tools >  Experience teaching sales, business, product, technical or solution-based materials >  Practical knowledge of modern electronic education delivery channels (e-Learning) and systems >  Excellent written and oral communication skills >  Strong interpersonal skills >  Ability to travel up to 75% >  Ability to think strategically, make sound decisions and put in place the proper business actions >  BOLD sense of initiative >  Knowledge of Spanish and English at fluent level, Portuguese is a plus >  Knowledge of Microsoft Office programs: Excel, Word, PowerPoint

Additional information

>  Team building, Managerial effectiveness as well as Empowering and Coaching >  Initiative, Innovation and Planning >  Communication >  Client centric mentality >  Business awareness
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Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

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