Communications and Onboarding Manager

  • Company: Christian Dior Inc.
  • Country/Region: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Communication & Media
  • Experience required: Minimum 5 years
  • Reference No.: CDC03094
  • Date of publication: 2019.11.01

Position

JOB PURPOSE:

The Manager of Retail Performance, Communications and Onboarding, is responsible for driving strategic alignment between the Boutiques and Corporate Office and for driving retail performance through clear, consistent, and streamlined communication processes. The role will:

  • Develop and implement Boutique communication strategy (in close partnership with the Sr. Director Operations) and build appropriate processes and tools to support the strong ongoing execution of the communication flow
  • Coordinate with Sr. Director Operations, Regional Leadership, and Department Heads to support holistic and streamlined communication flow from the Corporate Office to Boutiques
  • Partner with Training and Human Resources teams for development, implementation, and adoption of Retail Onboarding program
  • Utilize communications / task management tool to measure and report on successful completion of Retail Onboarding modules, reviewing and evolving content based on feedback and results

Profile

TASKS AND RESPONSIBILITIES

Communications

  • Operate as the primary "gatekeeper" to filter and streamline all communication and workload to the Boutiques, including weekly updates, store tasks, and calendar planning
  • Drive adoption and future development of communications tool, work with field and corporate teams, and vendor, to identify future use cases, and implement them
    • Use tool to execute effective and clear communication between Boutique and Corporate, manage boutique task process, measure, and report compliance
  • Utilize weekly corporate team meetings to facilitate alignment of corporate and store calendars to ensure all departments are aligned and clear on priorities, reconcile strategic conflicts that may arise
    • Own Corporate Master Calendar
    • Coordinate effective scheduling, implementation, and communication of critical events, including markdown, buyback/RTV's, and inventory
  • Streamline Boutique communication to ensure holistic point of view and "one message" to the field
  • Drive continuous improvement and standardization for all operational procedures. Identify areas to improve processes and partner with Regional Operations and other Departments on solutions
  • Manage all Boutique contests, incentives and rewards and recognition programs
  • Define the process for the identification, collection, distribution and posting of appropriate information on Communication boards in stores to reinforce message consistency
    • Own updates of executive team posters for field teams
  • Consistently provide feedback to Sr. Director of Operations that helps to develop solutions to all outstanding issues following process implementations
  • Routinely evaluate the impact of communications initiatives by soliciting input from cross-functional business partners and field teams to ensure communication is appropriate and content is clear, actionable and effective

Retail Onboarding / Learning and Development

  • Partner with Training and Human Resources teams for development, implementation, and adoption of retail new hire onboarding program (prioritizing the onboarding of Retail Managers to start)
  • Implement and own retail new hire onboarding calendar of events that provides a weekly schedule of modules to complete
  • Utilize communications / task management tool to measure and report on successful completion of modules:
    • Provide analysis of progress to new hire, manager, regional, and training team
    • Undertake regular analysis of program to understand the viability of time lines and success in module execution by teams
  • Solicit and gather feedback from field teams for opportunities for improvement in program, share findings with retail onboarding team owners
  • Work with corporate partners for consistent review of retail onboarding content for evolution and updates
  • Manage other projects as assigned to support Retail Performance initiatives

Additional information

SKILLS AND COMPETENCIES 

  • Strong communication skills (listening, written, verbal) and the ability to interact with all levels of management
  • Strong writing skills with ability to edit others' work to ensure cohesion and simplicity
  • Ability to understand business strategy and prioritize communications accordingly
  • Ability to manage sensitive information with discretion and professionalism
  • Excellent organizational and time management skills with the ability to handle multiple demands and competing priorities successfully
  • Strong sense of urgency and ability to work independently and make effective, well thought out decisions
  • Strong proficiency in MS Office programs (outlook, excel, word, powerpoint)
  • Graphics or design experience preferred to ensure communications have visually impact and are on brand
  • At least 5 years of experience in a similar field
  • In store experience a plus
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Fashion & Leather Goods

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