Concession Manager, Kenzo - Bloomingdale's

  • Company: Kenzo US
  • Location: United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: KENZ00239
  • Date of publication: 2018.07.22

Position

Opening November 2018 inside the world-renowned Bloomingdales 59th Street, KENZO is currently seeking an experienced and passionate Concession Manager to lead the team and business!

Acting as a true Brand Ambassador, the Concession Manager is responsible for the day to day running of the business. The role requires someone who can drive performance by motivating the team, developing a strong client base, and ensuring a compelling customer experience. 

RESPONSIBILITIES:

BRAND AMBASSADOR

  • Carry and communicate an authentic passion and pride for the brand
  • Embody the brand image for customers and the store team showing a strong understanding of the brand DNA
  • Lead by example in demonstrating behavior that reflects the values of the brand and the ambition of the business objectives

GENERAL STORE VISUALS / CLIENT MANAGEMENT

  • Implement and maintain all visual guidelines
  • Maintain retail standards to always reflect an elevated brand image
  • Enhance customer service standards to ensure world class service is consistently delivered to all guests and clients 
  • Ensure standards for quality of the selling ceremony, customer service, and post sales service
  • Effectively model personal presentation standards to lead as an example that is consistent with brand requirements 

SALES / BUSINESS MONITORING

  • Manage and motivate the team to increase sales and deliver productivity 
  • Manage stock levels to ensure sufficient merchandise is available to achieve targets 
  • Ensure stock loss is minimized by conducting weekly cycle counts and bi-annual inventories 
  • Liaise with Retail Management to set sales and KPI targets for the team 
  • Monitor sales performance, analyze results, and forecast trends to propose action plans to maximize sales

TEAM MANAGEMENT / BACK OF HOUSE OPERATIONS:

  • Schedule consistent group and individual monthly reviews with the team to communicate clear objectives, recognize success, and provide performance feedback
  • Consistently coach, train, and develop the sales team to ensure a high-performance atmosphere
  • Ensure all Company policies and procedures are adhered to and take the time to clearly message when they are not
  • Submit weekly reports to the relevant stakeholders in US and Paris
  • Build strong relationships with Bloomingdales, Kenzo stakeholders

Profile

EXPERIENCE & EDUCATION:

  • 3+ years' experience in a luxury or contemporary retail environment, with a minimum of 2 years directly managing people
  • Previous work experience with a European and/or Luxury brand strongly desired
  • Entrepreneurial perspective and ability to succeed in fast changing environments
  • College Degree preferred
  • Ability to analyze selling reports and identify business trends and opportunities
  • Proven experience driving positive customer interactions
  • Strong verbal and written communication skills and excellent organizational skills
  • Passion to inspire and influence a team with a high level of integrity and professionalism
  • Flexibility to work a retail schedule including evenings, weekends and holidays
Apply

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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