Concession Manager - Selfridges Manchester

  • Company: Celine Europe
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: CELI01137
  • Date of publication: 2018.03.21



Acting as a Brand Ambassador for Celine this role has responsibility for the day to day running of the Concession. To run and operate an efficient store which represents the Celine brand image and delivers world class customer service. The role requires someone who can drive and maximize Celine business performance by coaching and motivating the concession team while developing a strong client base.



Brand Ambassador
>  Excite and instill passion and pride for the Celine brand
>  Embody the Brand image for customers and the store team and have a strong understanding of the brand DNA
>  Lead by example in demonstrating role model behaviour that is representative of the Celine brand.
>  Ensure standards for quality of selling ceremony, customer service and grooming are maintained and consistent with brand requirements.

General Store VM
>  Implement and maintain all visual guidelines
>  Maintain store standards that reflect the brand image
>  Enhance service standards in store to ensure world class service is always delivered

Client Development
>  Develop a true client and service centric mindset within the team
>  Drive the utilisation of client books and aftersales care to ensure loyalty with our existing clients
>  Propose & animate in-store clienteling actions (previews, events,...)
>  Be proactive outside the Boutique by increasing customer flow and developing local network
>  Work with Selfridges personal shopping department

Sales/ Business Monitoring
>  Manage stock levels in the concession and making sure sufficient stock is available
>  Ensure stock loss is minimised by conducting weekly rotative inventories and bi-annual stock takes
>  Liaise with the Northern Europe Retail Manager to set sales and KPI targets for the team
>  Keep up to date of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
>  Monitor sales performance, analyse results and forecast trends to propose commercial action plans to maximise sales and minimise costs.
>  Lead the Concession with full profit and loss responsibility

Team Management/ Back Office
>  Conduct full bi-annual appraisals and monthly catch-ups with the team and communicate clear objectives to them
>  Identify personal development needs to tailor individual training plans, secure succession planning
>  Work with UK HR on recruitment, organisation of training and general HR issues
>  Coaching, training and developing the sales team to ensure KPI and sales targets are achieved
>  Participate in regular managers' meetings with the Celine UK team to share business performance, ideas and best practice
>  Submit weekly reports to the Northern Europe Retail Manager and UK Finance Team
>  Build strong relationships with the Celine Senior team in Paris and HR and Finance in UK



Education and Experience

  • Education: to Degree level or above
  • Experience: minimum of 5 years' experience in Luxury Retail, minimum of 3 years' managing people
  • Software: Excellent working knowledge of Microsoft Office and Outlook
  • Good team player and ability to work on own with high levels of motivation
  • Sound knowledge of UK Retail Laws, security and Health and Safety Legislation

Person Specification

  • Ability to effectively and successfully lead and manage a team
  • Strong and demonstrable commercial acumen
  • A passion for customer service and sales floor focused
  • Excellent at working and delivering against deadlines and the ability to work under pressure
  • Ability to prioritise for self and the team and a good multi tasker
  • Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
  • Proactive and positive in approach
  • Able to communicate effectively with all internal and external customers and at all levels of the organisation
  • Excellent communication skills both written and oral

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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