Galeries Lafayette's counter manager has a key position in the GL counter's team.
His key mission is to support GL's PCD team , on a daily basis and report to BELUX Counters / boutiques manager in order to improve GL counter team's productivity and profitability as well as to Be an important DIOR Brand Ambassador in Luxembourg and vs the GL Management team.
1. BRAND AMBASSADOR :
IN LUXEMBOURG :
As the new Dior counter @ GL will be the first Parfums Christian Dior fix location in Luxembourg the Counter Manager will have a very important AMBASSADOR / REPRESENTATIVE role to play vs the Luxembourg Consumer. This role is key for our Brand Image development.
VS GL LOCAL MANAGEMENT :
As the Dior Counter is "Welcome" inside a GL Beauty Department, the Counter Manager has also an important "Ambassador/Interface" role to play in order to guaranty a fluid and fruitful relation with the Store Management.
2. SELL OUT MANAGEMENT
Ensure achievement of the counter sales and targets on a daily and monthly basis to meet corporate objectives
Set and follow up individual and collective objectives, on a daily, weekly and monthly basis
Ensure the highest level of service is delivered to customers and develop customer loyalty (application of Dior Art of Selling)
Ensure efficient communication with and reporting to RM
3. TEAM MANAGEMENT & MOTIVATION
Manage and motivate all the team members on a daily & long term basis using retail management tools
Communicate corporate strategy and goals to the team
Guarantee the respect of corporate & counter rules as well as store discipline and security procedures
Ensure the development of the Dior team members through regular coaching and appraisals (with RM)
4. ON COUNTER RETAILTAINMENT and QUALITY
Represent Dior and develop relations with store management
Ensure successful animation roll out & results
Follow up incentive plans to achieve retail objectives
Guarantee the respect of Dior brand standards on all its aspects at GL PCD counter: image, merchandising, in store communication plan, assortments, novelty presence, BC grooming, posture, D.I.O.R and product knowledge, Tester & POSM management and storage
Ensure counter cleanliness at all times and communicate any maintenance issues to RM
5. ADMINISTRATION & REPORTING
Ensure completion of all administrative tasks: shift planning, counter cover, stock management (at store level followed by Retail support manager and RM), reporting of Dior and competition
Propose extra cover plans and track completion, especially for key moments (animations, local festivities or events, etc.)
Seek further opportunities for the brand (generic staff, extra space...) and share them with RM
Ambassador relation skills.
Awareness of International and multi-cultural environment
Strong leadership and people management
Structured, systematic and organized
Flexible and diligent
Service minded with positive attitude engaging the others.
Ready to travel.
Excellent in Office tools.
Excellent in English and French, German or Luxemburgish languages are some +
Strong Retail experience in Management within a Flagship store managing teams
Ready for multicultural Management.