CRM Salesforce Specialist

  • Company: Fendi
  • Country/Region: Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Information Technology/Information System
  • Experience required: Minimum 5 years
  • Reference No.: FEND01226
  • Date of publication: 2019.09.29

Position

The position is based in our HQ in Rome. Reporting to the IS&T Manager Competence Center, the CRM Salesforce Specialist will support the execution of CRM and Retail projects and will be responsible of end user support and training.

Main Responsibilities:

  • Identifies and analyzes business problems, finds opportunities and offers solutions
  • Analyzes the impact of new requests and designs the application solutions
  • Effectively documents and maintains documentation related to managed processes and services
  • Plans and coordinates activities and external resources
  • Develops accurate and complete test plans
  • Manages the final user support

Profile

  • Bachelor's degree in Computer Science, Information Technology or Industrial Engineering
  • 5 years of IT work experience, including projects on Salesforce
  • Fluency in written and spoken English
  • Excellent written, oral and interpersonal communication skills
  • Analytical thinking, problem-solving and attention to details
  • Ability to work under pressure, managing multiple projects simultaneously
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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