Position
POSITION OVERVIEW
The Customer Order Processing Supervisor will be responsible for supervising order processing operations for fresh. As a member of LVMH Perfumes & Cosmetics, the Customer Order Processing Supervisor will manage retailers' and customers' orders in order to provide a seamless order process and client experience, whether with a retail partner or customer. As a key cross-functional partner to the fresh North America teams such as Sales Development, the Customer Order Processing Supervisor is a clear and effective communicator with exceptional problem solving and analytical skills.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Ensure proper flow of orders between systems (Sync : EDI, AX ERP, Scale WMS)
- Monitor EDI orders, internal order system, order mailbox, enter manual orders
- Review open orders for holds & errors (credit hold, inventory hold, price error, quota, short dates etc...)
- Communicate order fall out by SKU on a monthly basis
- Manage priority shipping log and priority meeting with distribution center
- Monitor "close to cancel" orders, adjust cancel dates as needed
- Coordinate payment settlement with Account Receivable teams as needed
- Fill CS scorecard (OTIF) & report on gaps
- Ensure clear visibility to brand sales admin and distribution center
- Ensure communication to brands regarding their orders in case of delay, short window
- Process claims requests and follow up actions
What you will learn and achieve in the first 6 months:
- Comprehensive knowledge of systems and data tools utilized by Fresh
- Fluency in Fresh reporting and tracking
- Collaborate effectively with internal partners including Operations, Demand Planning, Customer Service to drive the business forward
What you will achieve in 12 months:
- Align and own strategic initiatives/improvements
- Track and manage KPIs related to brand growth strategy
- Develop, implement, drive, and monitor progress of compliance, procedure, and processes
SUPERVISION RECEIVED
Reports to the Customer Management Manager
SUPERVISION EXERCISED
1 Customer Order Processing Representative
Profile
QUALIFICATIONS & SKILLS REQUIRED
- Minimum three years of customer order management experience
- EDI Experience required
- Experience in direct to retail environment
- Very strong analytical skills
- Well-organized and able to multi-task effectively
- Ease with large databases and numbers
- Advanced Excel & office suite skills
- Willingness to find core problems
- Experience with inventory management
- Excellent communication skills for coordination with all departments and France
- Working knowledge of Microsoft AX and Scale WMS or ability to learn it quickly
