Customer Order Processing Supervisor

  • Company: SSC P&C USA
  • Country / Region : United States
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Supply Chain
  • Experience required: Minimum 5 years
  • Reference No.: SSCPC00846
  • Date of publication: 2021.04.04



The Customer Order Processing Supervisor will be responsible for supervising order processing operations for fresh. As a member of LVMH Perfumes & Cosmetics, the Customer Order Processing Supervisor will manage retailers' and customers' orders in order to provide a seamless order process and client experience, whether with a retail partner or customer. As a key cross-functional partner to the fresh North America teams such as Sales Development, the Customer Order Processing Supervisor is a clear and effective communicator with exceptional problem solving and analytical skills.


  • Ensure proper flow of orders between systems (Sync : EDI, AX ERP, Scale WMS)
  • Monitor EDI orders, internal order system, order mailbox, enter manual orders
  • Review open orders for holds & errors (credit hold, inventory hold, price error, quota, short dates etc...)
  • Communicate order fall out by SKU on a monthly basis
  • Manage priority shipping log and priority meeting with distribution center
  • Monitor "close to cancel" orders, adjust cancel dates as needed
  • Coordinate payment settlement with Account Receivable teams as needed
  • Fill CS scorecard (OTIF) & report on gaps
  • Ensure clear visibility to brand sales admin and distribution center
  • Ensure communication to brands regarding their orders in case of delay, short window
  • Process claims requests and follow up actions


What you will learn and achieve in the first 6 months:

  • Comprehensive knowledge of systems and data tools utilized by Fresh
  • Fluency in Fresh reporting and tracking
  • Collaborate effectively with internal partners including Operations, Demand Planning, Customer Service to drive the business forward

What you will achieve in 12 months:

  • Align and own strategic initiatives/improvements
  • Track and manage KPIs related to brand growth strategy
  • Develop, implement, drive, and monitor progress of compliance, procedure, and processes


Reports to the Customer Management Manager


1 Customer Order Processing Representative



  • Minimum three years of customer order management experience
  • EDI Experience required
  • Experience in direct to retail environment
  • Very strong analytical skills
  • Well-organized and able to multi-task effectively
  • Ease with large databases and numbers
  • Advanced Excel & office suite skills
  • Willingness to find core problems
  • Experience with inventory management
  • Excellent communication skills for coordination with all departments and France
  • Working knowledge of Microsoft AX and Scale WMS or ability to learn it quickly

Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

Discover the business group & the Houses