Customer Quality Assurance & Compliance Manager

  • Company: Fendi
  • Location: Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Supply Chain
  • Experience required: Minimum 5 years
  • Reference No.: FEND00792
  • Date of publication: 2018.11.09


The Customer Quality Assurance & Compliance Manager directly reports to the WW Logistic Director and will be in charge of: >  Monitoring the quality of the product along the entire life cycle from production till the boutique; >  Managing the entire After Sales processes and flows maintaining regular contact with WW boutiques/markets; >  Coordinating industrial divisions to guarantee the product compliance in all markets and all categories. >  Direct contact of WW Operations Director for product Quality, compliance and after sales. Main Responsibilities >  Auditing directly the product quality level before delivering to our store network. Team management. >  Working closely with the industrial teams to improve the quality level and communicate with the zone's referent, supporting them in following guidelines and evaluating quality issues; >  Defining action plans for quality issues. Communicating accurately with our retail network. >  Managing the recall processes when needed; >  Reporting to the management the Quality & After Sales KPIs; >  Managing the HS code and composition; >  Coordinating all the product compliance tests (chemical and physical) for all product categories; >  Guaranteeing the correctness of all product label for all markets.


>  Master Degree in Management Engineering or equivalent; >  Prior experience (5/6 years) in the same or similar position; >  Ability to communicate appropriately, at a WW level to manage eventual quality crisis. >  Strong interpersonal skills; >  People management; >  Problem solving attitudes and organizational skills; >  Accuracy; >  Excellent knowledge of MS Office ( Excel, Word, Power Point) and data analysis; >  Fluent in English, a good knowledge of French will be a plus.

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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