Customer Service Administrator

  • Company: ASS W&J UK
  • Location: United Kingdom
  • Business group: Watches & Jewelry
  • Contract type: Temporary Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: ASSWIJ00052
  • Date of publication: 2018.04.29

Position

LVMH Watch & Jewellery UK distributes and provides servicing prestigious watch brands TAG Heuer, Zenith, Hublot & Bulgari. As part of our commitment to provide customers with a premium service, we are expanding our UK after-sales team and looking to recruit the following position:

Customer Service Estimator

Full Time, 12-Month Contract

Based in Walkden, Manchester

Mission :

  • Responsible for effective and accurate receipting of high value luxury Swiss watches onto the in-house database.
  • Effectively manage inbound calls and visitors to the Manchester office

Duties and Responsibilities:

  • To accurately register TAG Heuer client watches onto our in-house database
  • To carry out a detailed examination of the TAG Heuer watches to determine the repair type required
  • To update the in-house database with all the relevant client information
  • Produce and send out appropriate documentation
  • Work with internal departments to obtain information to respond to client queries
  • Provide exceptional customer service through accurate data input and providing client information as appropriate to the role
  • Support all areas and roles of the customer service department
  • Develop and maintain current product and systems knowledge
  • Assist and support the development of the team and attend training as required

Profile

Education:

  • GCSE, A Level or NVQ qualifications

Professional Experience:

  • Knowledge of and ability to use various computer systems
  • Experience in a similar administration/customer service role

Profile:

  • Excellent verbal and written communication skills
  • Ability to prioritise and plan own workload in accordance with team goals
  • Ability to respond to customer complaints and queries in a professional manner
  • Able to work at a fast pace with a high degree of accuracy and attention to detail
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Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

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