Customer Service Estimator (12 month FTC)

  • Company: ASS W&J UK
  • Location: United Kingdom
  • Business group: Watches & Jewelry
  • Contract type: Temporary Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: ASSWIJ00062
  • Date of publication: 2019.02.25

Position

LVMH Watch & Jewellery UK Ltd is part of one of the world's leading luxury goods companies distributing and servicing prestigious watch brands TAG Heuer, Zenith, Hublot & Bulgari. As part of our commitment to provide customers with a premium service, we are looking to recruit the following position in our UK aftersales team:

Aftersales Administrator (12-month maternity cover)

Based in Walkden, Manchester

Competitive salary, pension, life cover and private healthcare

Responsible for the effective and accurate receipting of high value luxury Swiss watches onto the in-house database. Effectively managing inbound switchboard calls and visitors to the Manchester office.

Main Duties & Responsibilities:

  • To accurately register TAG Heuer client watches onto our in-house database
  • To carry out a detailed examination of the TAG Heuer watches to determine the repair type required
  • To update the in-house database with all the relevant client information
  • Produce and send out appropriate documentation
  • Work with internal departments to obtain information to respond to client queries
  • Provide exceptional customer service through accurate data input and providing client information as appropriate to the role
  • Professionally deal with customers in Reception and over the phone
  • Work to a standard of excellence, meeting determined deadlines
  • Support all areas and roles of the customer service department
  • Undertake additional departmental duties
  • Develop and maintain current product and systems knowledge
  • Assist and support the development of the team and attend trainings as required
  • Perform reception duties in an efficient, professional and courteous manner

Profile

  • Knowledge of and ability to use various computer systems
  • Experience in a similar administration/customer service role
  • Excellent verbal and written communication skills
  • Ability to prioritise and plan own workload in accordance with team goals
  • Ability to respond to customer complaints and queries in a professional manner
  • Able to work at a fast pace with a high degree of accuracy and attention to detail
  • Flexibility to work to changing deadlines and work as part of a team
  • Demonstrate an attitude of professionalism, conscientiousness and reliability
  • Appreciation of luxury customer service & brand values

 

If you like challenges, innovation, out-of-the-box thinking and working with striking people, please apply now.


Additional information

Privacy Statement

LVMH Watches & Jewellery UK is committed to being transparent about how it collects and uses personal data, including special categories of data, and to meeting its data protection obligations. The Company keeps a record of its processing activities in respect of personal data in accordance with the requirements of the General Data Protection Regulation (GDPR). Please follow the below link to view the full Job Applicant Privacy Policy which details how your personal data will be processed by the Company:

https://dn01.tagheuer.com/?linkid=KZi4zr6VWWXbdqtLPPTSmoJK6/3GFopq5IDODS6ncAGbVD1e0I/Vzg

Any questions regarding this privacy notice, or requests for further information regarding GDPR compliance within the Company, should be directed to the HR department via email to recruitment@lvmhwatchjewellery.co.uk.

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Watches & Jewelry

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