Customer Service Estimator (12 month FTC)

  • Company: ASS W&J UK
  • Location: United Kingdom
  • Business group: Watches & Jewelry
  • Contract type: Temporary Job
  • Function: Retail
  • Experience required: Minimum 2 years
  • Reference No.: ASSWIJ00062
  • Date of publication: 2019.02.25


LVMH Watch & Jewellery UK Ltd is part of one of the world's leading luxury goods companies distributing and servicing prestigious watch brands TAG Heuer, Zenith, Hublot & Bulgari. As part of our commitment to provide customers with a premium service, we are looking to recruit the following position in our UK aftersales team:

Aftersales Administrator (12-month maternity cover)

Based in Walkden, Manchester

Competitive salary, pension, life cover and private healthcare

Responsible for the effective and accurate receipting of high value luxury Swiss watches onto the in-house database. Effectively managing inbound switchboard calls and visitors to the Manchester office.

Main Duties & Responsibilities:

  • To accurately register TAG Heuer client watches onto our in-house database
  • To carry out a detailed examination of the TAG Heuer watches to determine the repair type required
  • To update the in-house database with all the relevant client information
  • Produce and send out appropriate documentation
  • Work with internal departments to obtain information to respond to client queries
  • Provide exceptional customer service through accurate data input and providing client information as appropriate to the role
  • Professionally deal with customers in Reception and over the phone
  • Work to a standard of excellence, meeting determined deadlines
  • Support all areas and roles of the customer service department
  • Undertake additional departmental duties
  • Develop and maintain current product and systems knowledge
  • Assist and support the development of the team and attend trainings as required
  • Perform reception duties in an efficient, professional and courteous manner


  • Knowledge of and ability to use various computer systems
  • Experience in a similar administration/customer service role
  • Excellent verbal and written communication skills
  • Ability to prioritise and plan own workload in accordance with team goals
  • Ability to respond to customer complaints and queries in a professional manner
  • Able to work at a fast pace with a high degree of accuracy and attention to detail
  • Flexibility to work to changing deadlines and work as part of a team
  • Demonstrate an attitude of professionalism, conscientiousness and reliability
  • Appreciation of luxury customer service & brand values


If you like challenges, innovation, out-of-the-box thinking and working with striking people, please apply now.

Additional information

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Watches & Jewelry

The most recently established of the Group's activities, the Watches & Jewelry sector brings together leading Houses with complementary positions.

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