Customer Service Executive

  • Company: Parfums Christian Dior Arabia
  • Location: Saudi Arabia
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Supply Chain
  • Experience required: Beginner
  • Reference No.: PCD15734
  • Date of publication: 2018.10.08


As a member of the Logistics Department, the Customer Service Executive is responsible for the complete follow-up of the market orders in terms of service levels, issuing the necessary adjustments and liaising with the warehouse team / 3PL to improve the lead-time, the reactivity and the quality of the service

He will also be the warehouse operations liaison between the logistics of the company and the outsourced warehouse team in terms of delivery lead-time and customer service


1)      Customer Service


·         Processing sales orders in ERP system for wholesale customers

·         Processing stock transfer to Dior Boutiques

·         Daily reporting of confirmed sales orders

·         Ensuring that the Warehouse daily receives POs

·         Issuing returns and following up with the Warehouse the receipt of goods which were returned


2) Ensure an Excellent Customer Service:            

  • Updating the shortages for the daily out of stock report in the sales report
  • Launches On Time Ratio report updating and follow-up. He will also need to identify the root causes of any delay.

3)    Warehouse Operations Controlling:

  • Ensuring that the customers' claims are immediately solved by taking the proper action and are reported on a daily basis.
  • Monthly collecting from the warehouse team the delivery lead-time of orders.
  • Ensuring that targeted delivery lead time is met and following up with the warehouse team to achieve it
  • Market returns follow-up from end to end and daily reporting of credit notes issued
  • Preparing the monthly report of the 3PL performance

4) Reporting & Documentation:

·      Establishing requires analysis and reporting

·      Writing Key Work Processes Documentation

·      Updating Balanced Scorecard for KPIs related to his scope

5) Purchase order follow up:

·      Commutating invoices

·      Sending proof of payment

·      Sharing shipment details with the warehouse

·      After reception of each PO, send claim to supplier and update the follow up file

Additional information

Personal skills :

-          Effective communication and strong interpersonal skills is highly required as the position requires co-ordination with other staff and customers

-          Customer service oriented

-          Meticulous and detail oriented

-          Well organized

-          Highly dedicated and committed


Know How:

-          Basic knowledge in logistic issues (Incoterms, custom, transport, etc.)

-          Efficient in MS office package

-          English fluent


Diplomas / Experience:

Scholar background & successful professional experience in the back office administration & customer service required.

Previous experience in cosmetics/luxury industry is an advantage.


Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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