Customer Service Executive

  • Company: SSC P&C Singapore
  • Location: Singapore
  • Business group: Perfumes & Cosmetics
  • Contract type: Temporary Job
  • Function: Supply Chain
  • Experience required: Minimum 2 years
  • Reference No.: SSCPC00605
  • Date of publication: 2019.06.27

Position

RESPONSIBILITIES

  • Liaise with Commercial Executives to ensure orders are processed and shipped to Travel Retail customers timely.
  • Liaise with 3PL to ensure timely picking/packing/labeling and delivery of orders.
  • Liaise with Supply Planning team to ensure optimum product availability in warehouse and order fulfillment.
  • Issue invoices & other shipping documents to customers.
  • Assist team leader and management with any special projects assigned and provide backup to the team when necessary.
  • Work within agreed service levels, striving to exceed customer expectations whenever possible.
  • Communicate discrepancies/issues to team leader when necessary.

Profile

REQUIREMENTS

  • Minimum Degree in Logistics, Business or related discipline.
  • Around 5 years of customer service experience, preferably in customer goods or luxury retail industry.
  • Able to work under pressure in a fast changing and demanding environment.
  • Excellent interpersonal skills including written & oral communication skills.
  • Sensitive to customers' needs.
  • Fast learner who has initiative and driven.
  • Good written and spoken English.
  • Proficient in MS Office (Word, Excel).
  • Knowledge of SAP is a plus.
  • Able to work in office at Pioneer (company transport provided at Boonlay, Jurong East, Outram)
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Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

Discover the business group