Customer Service Intern - Middle East area

  • Company: Parfums Christian Dior Orient
  • Country/Region: United Arab Emirates
  • Business group: Perfumes & Cosmetics
  • Contract type: Internship
  • Function: Supply Chain
  • Experience required: Beginner
  • Reference No.: PCD16299
  • Date of publication: 2019.09.30

Position

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise. By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, they are reinventing every day the Dior style and its joyful and absolute beauty. Today, Parfums Christian Dior invites you to join this hive of creativity as

 

Customer Service Intern - Middle East area

DUBAI, UNITED ARAB EMIRATES

 

CONTEXT

 

The intern will be welcomed among the regional Customer Service team for Parfums Christian Dior Orient (PCDO). PCDO manages an area of 36 countries in the Middle East, Europe, Africa, and India, with subsidiaries and agents' structures.

 

The main role of the job is the management of the Retaillers/Boutiques/ Regional orders. On top of that, a strong role is required in the animation of :

-           The Basic order follow up with commercial

-           The follow-up of POSM Dispatch

-           The follow up of Launches dispatch as per the marketing plan

-           Coordination with supply planning in terms of stock availability for basic & launches

 

WHAT WOULD YOU LEARN?

 

The trainee will be immersed into a dynamic Customer Service team and will work on :

 

CUSTOMER SERVICE

  • Be the interface between Commercial, Marketing and Warehouse/Transport
  • Enter orders in the system, prepare all related documents and follow up ensuring proper delivery till the points of sale
  • Ensure excellent customer service to client in terms of Order Fulfillment and On Time delivery for basic and launches

 

OPERATIONS COSTS CONTROL

  • Ensure the complete dispatch of Saleable/POSM to prevent the stock leftovers
  • Optimize the order schedule to level the workload structure while complying the customer service requirements
  • Clubbing of the orders and optimizing the number of shipments, hence leading to reduction in outbound cost
  • Shipping documents preparation: Invoice/HS CODE SUMMARY/Certificate of Origin/ SASO as per the requirement of each country

 

PERFORMANCE DASHBOARD

  • Monthly Balanced Score Card and its related analyses to monitor performances versus yearly objectives

 


Profile

PROFILE

  • Scholar background and first successful professional experience in logistics, supply chain, transport, forecast or customer service are highly required
  • Previous experiences in the cosmetic and/or luxury industry is a strong advantage
  • Customer service oriented
  • Organized and detail-oriented, able to multitask by managing deadlines
  • A dynamic and proactive personality, with strong communication skills
  • Good knowledge of Microsoft Office Suite, and most particularly Excel
  • Must be fluent in English. French and Arabic are a plus

Additional information

 

This paid internship is for a period of 6 months and is based in Dubai.

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Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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