Department Manager (Ladies RTW - Flagship Store New Bond Street)

  • Company: Fendi UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND00538
  • Date of publication: 2018.01.26


Mission statement

The Department Manager works close to the Store Director in order to support the Store' organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.

Main Responsibilities

>  Category Sales Management and Business Development
>  Monitor and achieve category department performance with relevant KPIs.
>  Analyse the category business, propose and implement action plans to improve results
>  Set category performance target for the team and individual with the Store Manager
>  Client Management
>  Manage customer service quality, to meet customer expectations by offering excellent customer service standards
>  Implement appropriate CRM tools and develop loyal customer of particular product category
>  Act as brand category ambassador to educate VIP


>  5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to Ladies RTW category
>  Bachelor's Degree or equivalent is preferred
>  English fluent another foreign language is an advantage
>  Manages his/ her image standards on a high level
>  Strong selling and communication skills are necessary
>  Excellent relationships skills, self-reliant, approachable and patient
>  Confidence, organizational skills, professionalism
>  Client focus with great business acumen
>  Administration and financial skills
>  Computer skills and Retail management system knowledge
>  Goal oriented approach, multitasking
>  Strong knowledge and/or interest for fashion/luxury industry


Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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