Department Manager [Men's Department - Selfridges]

  • Company: Fendi UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND01038
  • Date of publication: 2019.03.04

Position

MAIN RESPONSIBILITIES

Category Sales Management and Business Development

  • Monitor and achieve category department performance with relevant KPIs.
  • Analyze the category business, propose and implement action plans to improve results
  • Take the ownership of the category department and demonstrate as a sales leadership for     staff and work with Store Manager to set category performance and sales targets to the team with relevant to KPIs
  • Assist in the selling
  • Initiate action plan and incentive activities in order to increase sales  
  • Sensitive to competitors' trading activities and give feedback to Store Manager
  • Assume the role of Store Manager in the absence of the Store Manager in accordance with Company operating standards

Client Management  

  • Manage customer service quality, to meet customer expectations by offering excellent customer service standards
  • Improve Mystery Shopper Results with action plans  
  • Implement appropriate CRM tools and develop loyal customer of particular product category
  • Act as brand category ambassador to educate VIP clientele/new customers

 

Staff Management by Category Department

  • Lead a sales team by example on the sales floor  
  • Discuss individual performance every month and coach associate everyday
  • Motivate the team so that they perform at their highest level to meet their individual and store objectives
  • Conduct category training to the team
  • Execute the in-store training routine set by the Store Manager
  • Implement the staffing plan as defined by the Store Manager

 Inventory Management by Category Department  

  • Ensure that merchandize is properly managed, displayed, stored and maintained by team
  • Maintain inventory accuracy and shrink rates within company standards
  • Report to Stock Planning and Merchandising team when there is out of stock on best sellers
  • Assign opening/closing counting duties as required

Visual Merchandising

  • To maintain Visual Merchandising is consistent with Company standards, in order to maximize sales and merchandise turn  
  • Align periodically visual merchandising and sales performance
  • Know the best sellers of the category and have them display all the time
  • Make the best out of the display and proximity storage

Profile

  • 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category
  • Master's Degree or equivalent is preferred
  • Experienced in managing effectively high performing team
  • English fluent another foreign language is an advantage
  • Manages his/ her image standards on a high level
  • Strong selling and communication skills are necessary
  • Excellent relationships skills, self-reliant, approachable and patient
  • Confidence, organizational skills, professionalism
  • Client focus with great business acumen
  • Administration and financial skills
  • Computer skills and Retail management system knowledge
  • Goal oriented approach, multitasking
  • Strong knowledge and/or interest for fashion/luxury industry
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Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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