DEPARTMENT MANAGER, NY

As a Department Manager you will be responsible for overall management of staff, merchandise and customer experience. The Department Manager will also be responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.             

Business:

• Meet sales goals set forth by the Corporate Merchandising and Director of Stores for Leather Goods, Ready-to-Wear and Shoes
• Manage and motivate sales team to provide the highest level of customer service in order to achieve maximum sales results
• Manage the use of all client relationship resources ( training tools, client books, etc.) to provide personal assistance to customers
• Manage and motivate the level of floor supervision to achieve maximum sales results
• Develop events/incentives that will continue to grow customer base, with particular emphasis placed on building local market

Customer Service:

• Maintain the highest degree of customer service every day
• Assist sales associates with various customer service issues
• Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver
• Ensure positive results on Mystery Shop Scores

Operations:

• Effective utilization of POS system and its inventory management functions
• Partner with logistics and product team to insure appropriate assortment
• Provide monthly qualitative and quantitative business reports as stipulated by the Corporate Team
• Maintain good communication with members of corporate office, mall office, repair facility and other stores
• Administer follow-up and paperwork in an accurate and timely fashion
• It is the obligation of the RTW Manager to be fully trained in current POS systems and to insure that the staff is proficient as well.
• Meet inventory accuracy and shrink requirements
• The RTW Manager should be proficient in the general software that is used by the company (Word, Excel, etc.), and request necessary training for self and select staff members
• Perform other projects, as assigned

RTW Visuals:

• Partner with the Visual Manager to manage all aspects of the department merchandising standards
• Determine metro customer profile allowing appropriate reaction to individual trends in business
• Support the Visual Manager in planning, scheduling and executing an innovative, compelling and well executed visual environment with the express purpose of enhancing the customer's shopping experience
• Review sales frequently, take aggressive action to correct deficiencies and maximize positive sales

Human Resources:

• Develop and motivate staff through goal setting and regular individual and department meetings
• Involvement in department's succession planning by training and developing support personnel to the best of their abilities and/or the next level
• Recruitment of candidates for all levels within the department with qualifications that meet company standards
• Supervise personnel and enforce company policies while adhering to proper procedure regarding disciplinary action
• Identify and develop growth potential of individual staff members
• Identify individual and team training needs. Create and implement regular training to be followed up with a written report to training manager
• Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the NY and Paris corporate office

The successful candidate will prove the following skills:

• Action oriented; drive for results
• Able to motivate others and build effective teams
• Service orientation and customer focus
• Social perceptiveness
• Able to mediate and negotiate to resolve conflict
• Problem-solver
• Strong oral and written communication skills

Education/Experience:

• 5+ years experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.
• Computer literate; learn and utilize various software packages

Special Skills:

• Foreign Languages a plus, computer literacy