Department Manager - Palazzo FENDI

  • Company: Fendi Italia
  • Location: Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND00789
  • Date of publication: 2018.09.24


As a Department Manager, you will be working in the most iconic and luxurious FENDI flagship store at worldwide level in close cooperation with the Store Director, with the purpose to boost the performance of the assigned product category by exceeding sales targets and KPIs.

Through a constant coaching and motivation of your team, you will strengthen the relationship with the clients by promoting FENDI history, craftmanship, quality of materials and creativity always ensuring that all the standards in terms of performance, processes and procedures are compliant with our vision of excellence and luxury.

Key Responsibilities

  • Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
  • Monitor and achieve category department performance with relevant KPIs
  • Analyze the category business, propose and implement action plans to improve results
  • Ensure an excellent and luxurious client journey
  • Implement appropriate CRM tools and develop loyal clients, maximizing the possibility of networking
  • Act as brand ambassador to engage the clients
  • Staff Management by Category Department
  • Lead a sales team by example on the sales floor
  • Translate strategic and business goals into concrete and individual actions and objectives
  • Set performance target for the team and individual with the Store Director
  • Discuss individual performance every month and train the team
  • Motivate and coach the team to perform at the highest level to meet individual and store objectives
  • Maintain inventory accuracy and shrink rates within company standards
  • Ensure that merchandise is properly managed, displayed, stored and maintained by team
  • Report to Stock Planning and Merchandising team on sales performance


  • 5 years' experience in a Supervisor/Manager role in Fashion/Luxury Sales with exposure to the relevant category
  • Bachelor's Degree or equivalent is preferred
  • English fluent; another foreign language will be considered a plus
  • Client focus with great business acumen
  • Strong selling and communication skills are necessary
  • Excellent relationships skills, self-reliant, approachable and patient 
  • Administration and financial skills
  • Computer skills and Retail management system knowledge 
  • Goal oriented approach, multitasking
  • Knowledge and passion for the fashion/luxury industry

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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