Department Manager, RTW & Fur - NYC

  • Company: Fendi North America
  • Country / Region : United States
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND01537
  • Date of publication: 2020.08.24


Job Title: Department Manager

Supervisor: Store Manager/Store Director


The Department Manager is responsible for overall management of the store, staff, merchandise, and customer service. He/she will also be responsible for achieving department and store net sales objectives, building highly motivated teams, and developing Client Advisors.


Business Development and Performance Management:

  • Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones.
  • Develop and deliver events and incentives to grow the business.
  • Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
  • Continuously motivate sales staff to meet assigned sales and performance based goals. Monitor performance against goals.


Client Management:

  • Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
  • Develop loyal Fendi customers, implement appropriate CRM tools and maintain customer database.
  • Act as brand ambassador to strengthen/build relationships with VIP clientele/prospect customers.
  • Improve Mystery Shop Results with action plans.


Administrative & Operations Management:


  • Complete all necessary administrative paperwork in a timely manner.
  • Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in store.
  • Review and submit sales and operational reports to management in adherence to company's KPIs and policies.
  • Ensure maintenance of cycle counts, inventory accuracy and shrink requirements in department.
  • Full Profit and Loss responsibility for the store, with attention given to controllable expenses, sales plan and inventory management for department and store.



Visual Merchandising:


  • Maintain merchandising standards by partnering with VM Team.
  • Make the best out of the display and proximity storage.
  • Know the best sellers and have them on display all the time.


Staff Management:


  • Create a supportive environment to develop and motivate staff through goal setting, performance monitoring, monthly touch base meetings and storewide meetings in order to coach and deliver timely feedback.
  • Ensure all Top Store initiatives are rolled out, updated and understood by the team.
  • Recruit store associates with specific qualifications and skills that meet company and specific market standards.
  • Enforce company policies while adhering to proper procedure regarding disciplinary action.
  • Proactively assess performance and growth potential of individual staff members in order to create a strong team benchmark and promote career paths.
  • Identify individual and team training needs. Create and implement regular training from the Rome training team and any in store related training or product knowledge seminars.
  • Ensure timely submission of accurate timesheets.

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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