Support the Boutique Manager in the achievement of the sales objectives by performing regular coaching of the sales team to deliver exceptional service to customers. Act as an advisor towards customers and the sales team ensuring sales closure and customer satisfaction.
- Listen and understand clients' needs, providing customized advice and introducing them to the discovery of the Brand.
- Establish and develop relationship with existing clients and engage new customers to the brand.
- Reach sales targets and manage the boutique in order to achieve sales objectives and KPI's.
- Concur to the definition of action plans related to the mystery shopping results and ensure their implementation.
- Support the Store Manager in coaching the Sales Team on how to deliver an unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude), observing the sales floor and providing feedback accordingly, when he/she is not on-duty
- Capture and maximize every occasion (e.g. trainings, events, sales) to support the Sales Team to ensure that each of them is able to provide an unique and memorable shopping experience.
- Address client concerns/disputes/complains assuring the client satisfaction is restored.
- In absence of the Store Manager be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines.
- When the Head of back office is not present be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI's.
- Guarantee the correct application of company norms and procedures (discount etc..)
- Supervise After Sales Service request providing excellent service.
- Organize and implement store rotations, shifts and holidays.
- At least 7/8 years in a sales role in Bulgari or from a competitor in other luxury/fashion brands
- Business Awareness
- Role competencies
- Knowledge of Luxury business
- Selling skills
- Store procedures and process
- CRM techniques and tools
- Store operation applications (Beanstore, CRM, Sap etc..)