Design Consultant

  • Company: Fendi UK
  • Location: United Kingdom
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No.: FEND01139
  • Date of publication: 2019.06.09


Mission Statement

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.


Main Role and Responsibilities

Client Management

  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools 
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer 

Sales Performance 

  • Monitor individual sales and achieve performance target and KPI by Store Manager
  • Provide customer feedback on products
  • Engage in upselling, cross selling and multiple selling for all product categories 

Store Operations

  • Perform store duties as assigned by team leaders and management
  • Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
  • Maintain proper visual merchandising according to company guidelines
  • Maintain a safe and clean store environment and implement daily housekeeping duties.

You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.


>  Minimum 5 years' experience in Retail Furniture industry with at least 2 in Luxury Sales with string interior design exposure,

>  Bachelor's Degree or equivalent is preferred,

>  Able to use Autocad is a plus,

>  Manages his/ her image standards on a high level,

>  Strong selling and communication skills are necessary,

>  Excellent relationships skills, self-reliant, friendly and patient,

>  Organization, professionalism, self-confidence,

>  Strong customer service skills,

>  Computer skills and Retail management system knowledge,

>  Goal oriented approach, multitasking,

>  Strong knowledge and/or interest for fashion/luxury industry,

>  Fluent English, knowledge of second language is a plus.


Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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