Tasks and Responsibilities:
Commercial Performance and Team Management
> Maximize sales and measure sales performance and conversion rates on a daily basis.
> Provide and inspire outstanding service to our customers.
> Assist in assigning and monitoring sales goals of Sales Associates
> Responsible for clientele development
> Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
> Train, coach, develop, and manage sales associates in selling skills
> Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates.
> Facilitate proper communication between management and associates.
Clientele Service and Management
> Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions.
> Train the team on optimizing Capture Rate and After Sale do develop personal customer database
Product and Stock Management
> Gather merchandise for transfers, damages, and returns-to-vendor (RTV's).
> Oversee and participate in department inventories.
> Monitor proper pricing of merchandise
> Minimize stock losses
> Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures.
> Help solve problems that affect the department's service, efficiency, and productivity.
> Lock and secure the store, and oversee compliance with all security procedures.
> Any other tasks as assigned from time to time.
Skills and Competencies:
> develop and train associates, build relationships, utilize skills of associates most appropriately
> provide outstanding customer service
> effectively manage sales staff toward achievement of sales and clienteling objectives
> manage boutique operations effectively including attendance, merchandising, and housekeeping standards
> merchandize effectively
> maintain a fair, consistent set of standards as they apply to work force
> adjust priorities and manage time wisely in a fast-paced environment
> communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
> operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment.
> 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting.
> Sense of initiative and commercial creativity with fashion sensitivity
> Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand.
> Demonstration of own initiative
> Ability to work varied hours/days, including nights, weekends, and holidays, as needed
> Availability to work the hours necessary to open and/or close the store
> Ability to maintain presence on selling floor for long periods as needed.
> Strong interpersonal, communication, organization and follow-through skills