E-Commerce Associate Mainland Europe

  • Company: BeneFit Cosmetics France
  • Country / Region : France
  • Business group: Perfumes & Cosmetics
  • Contract type: Temporary Job
  • Function: Digital
  • Experience required: Minimum 2 years
  • Reference No.: BEFI100466
  • Date of publication: 2020.09.01

Missions

 

Within the Digital Europe Team and under the E-commerce and Digital Manager, your main mission will be to run the German e-commerce site (www.benefitcosmetics.com/de), in pairs with the E -commerce Associate France, and oversee the Customer Service for Europe.

 

In this context, your main missions will be:

- Animate the site to boost sales:

- Implement and monitor the new product launches, support and animate the star categories

- Plan, create and send the weekly newsletters

- Set-up special offer (gift with purchase, sampling, delivery...)

- Set-up exclusive monthly promotions

-Monitor Revenue & traffic daily on Google Analytics

-Manage E-merchandising:

- Ensure the availability and quality of content (visuals, description, keywords)

- E-merchandising recommendations

- Monthly animation plan implementation (newsletters, Homepage, site animation)

-Logistics follow-up (stock & orders management) with the logistics center and team

-Monitor KPI's (Sales, Traffic, conversion rate, average basket ...) and preparation of monthly reporting

-Follow the acquisition strategy:

-Search in collaboration with the agency

-Affiliation in collaboration with the agency

-Social media push/ads in collaboration with the local German team

- Project management: manage the brand's online marketing projects (contests, special operations, partnerships...)

-Manage Customer Service:

- Daily management with our Customer Service agency: returns/complaints related to e-commerce, products, Brow Bars experience

- Management of the cosmetovigilance process with the Customer Service provider and the LVMH teams.

- Alert the associated internal teams / LVMH.

- Benchmarking: ensure a regular benchmark on digital innovations

 

This position allows you to be in contact with the digital teams in Europe, Germany and the US, as well as the E-retail and Marketing team in Europe.

 

 


Profile

 

- Experience and interest in eCommerce, with at least 1 year of work experience in agency or brand.

- Aesthetic and creative sense

- Dynamic, you are proactive and have good relationship skills

- You like working in a team!

- You like working on several projects at the same time, you are curious about the digital environment

- Fluent English and German required. French is a plus.

- Tools: notions of Google Analytics and Photoshop (basic knowledge to adapt newsletter template, text translations, Homepage banners..)

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Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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