E-Commerce Coordinator - New York, NY

  • Company: Parfums Christian Dior USA
  • Location: United States
  • Business group: Perfumes & Cosmetics
  • Contract type: Permanent Job
  • Function: Digital
  • Experience required: Minimum 2 years
  • Reference No.: PCD15560
  • Date of publication: 2019.01.02


Position Overview:

Responsible for the implementation and activation of Dior.com touch points. This role will work directly with the E-Commerce Operations Manager as well as the Dior.com Central team.


Principal Duties and Responsibilities:

  • Maintain Dior.com product and content launch Calendar to ensure that there is one consistent customer experience.
  • Online Merchandising:
  • Monitor onsite updates daily to ensure timely updates.
  • Competitive Landscape:
  • Provide weekly updates on what competitors' online presence, including on mobile and social media, with specific callouts to innovation and newness.
  • Manage competitors' email accounts with specific attention to Dior emails and how other beauty brands are promoted on each account's email.
  • Social Media:
  • Monitor brand social media accounts to ensure that site product merchandising is aligned with social messaging.
  • Identify opportunities to increase Dior social media presence.
  • Ratings and Reviews:
  • Compile current ratings and reviews.
  • Monitor new launches and how marketing initiatives can increase ratings and reviews.
  • Panier and SBS Calendars:
  • Manage updates to paniers and side by side calendar.
  • Sales Management:
  • Monitor Dior.com business to achieve fiscal sales goals, tracking weekly sales targets, and implementing best initiatives as needed to meet sales goals.
  • Communicate .com marketing calendar changes and updates up and out on a regular basis to necessary cross functional teams.
  • Sampling:
    • Order and track all sample offers for brand site customers ensuring that opportunity is maximized.
  • Monitor Google trends and paid search trends.
  • Perform additional duties and responsibilities as necessary during business growth.

Additional information

Qualifications & Skills REQUIRED:

  • Bachelor's degree
  • 2 years of experience in the beauty/retailer and/or digital/E-Commerce area preferred
  • Detail-oriented; able to multi-task, to prioritize, and to manage multiple projects simultaneously in a fast-paced, deadline-driven environment
  • Strong organizational skills and able to solve problems proactively
  • Strong business writing skills
  • Working knowledge of retail business acumen and E-Commerce best practices
  • Experience with account management, buying office, or department stores strongly preferred
  • Able to communicate effectively, collaborate, and influence across groups
  • Strong understanding of website metrics, data analysis, and reporting tools
  • Highly proficient in MS Office Suite (Outlook, Excel, PowerPoint).  
  • Strong and effective business writing skills
  • Aptitude for working with Internet tools (i.e. web-based reports, databases, and various multimedia technologies).

Perfumes & Cosmetics

A major player in the perfumes, make-up and skincare markets, the Perfumes & Cosmetics division groups together major historic Houses as well as young brands with strong potential.

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