E-Commerce Customer Service Advisor

  • Company: Loro Piana Italy
  • Country/Region: Italy
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Digital
  • Experience required: Minimum 2 years
  • Reference No.: LORP00689
  • Date of publication: 2019.12.19


E-Commerce Customer Service Advisor is the main contact for e-shop customers; he/she will be fully taking care of the customer experience from the account creation to the customer satisfaction after the purchases:

  • Be the first contact for clients and visitors of our Loro Piana web site
  • Delivery high level of customer experience in responding customers' requests by phone and emails
  • Support and assist the customer in all the possible issue he/she may have during the e-shopping experience:
  • Registrations and log in
  • Information points (price, product, payments, reimbursements, sizes, colors, ect..)
  • Issues during the navigation
  • Issues and support during the shopping experience
  • Monitoring the inventory and delivery status of the products
  • Activate Company Security Check for customer accounts to ensure accuracy of the information and to avoid fraudulent activites
  • Work with Product Return Office to check the quality of the products sent by the offline store and coordinate the logistics
  • Daily basis communication with customers and other activities related to Customer Service for e-shop


  • Bachelor or Master
  • 1 or 2 years experiences
  • Able to work in team
  • Excellence communication skills
  • Flexible and positive mindset
  • Ability to work with high level of stress
  • Multitasking
  • Sensibility to Luxury World
  • Pro-active mindset
  • Result oriented and
  • Passion for Loro Piana products
  • Ability in Microsoft Package and other software (Hybris, ReD, ProJ, AS400) is a plus
  • Fluent in English, Italian and German

Fashion & Leather Goods

Houses with a unique heritage and young emerging brands make up this exceptional division. Each of their creations becomes an object of desire, imbued with timelessness.

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